Refund Policy

1. Free trial

The 14-day free trial does not need a payment method, so there is nothing to refund. If you stop during the trial, or simply don't choose a plan, you are never charged. Using Galdrik during the trial never affects a later refund.

2. What counts as use

A paid period has been “used” as soon as the AI does any work for your workspace after the payment: a reply or draft to a customer, a conversation summary, or a test in Test your agent. Once a WhatsApp number is connected, messages from your customers start that work by themselves. We check this in our own records.

3. Full refund in the first 5 hours

We refund the full payment that started a billing period when all of these are true:

• you ask within 5 hours of the payment — this applies to your first payment and to each renewal, monthly or yearly;
• the AI has done no work for your workspace since that payment;
• no WhatsApp number was connected to your workspace during that period;
• your business has not received this automatic refund before.

To ask, the workspace owner opens the Billing page while it shows the full refund button, which also shows the amount and until when it is available. We check these conditions automatically. When we refund, the subscription ends at once and the AI assistant pauses. A business that already received this refund once can still ask from the Billing page, and our team reviews the request.

Before each yearly renewal we e-mail the workspace owner a reminder, so you can cancel in time if you no longer need Galdrik.

4. Partial refund when only WhatsApp was connected

If a WhatsApp number was connected during the period but the AI has done no work since the payment, the workspace owner can ask from the Billing page within 48 hours of the payment. Our team reviews the request and refunds the payment minus what connecting the number cost us for that month. When we refund, the subscription ends at once and the number is disconnected as described in our Terms of Service.

5. After the AI has done work

Once the AI has done any work in a paid period, that payment is not refunded. You can cancel at any time from the Billing page: you keep your plan until the end of the period you paid for and the next period is not charged. Moving to a smaller plan also takes effect at the end of the period.

The extra amount charged when you move to a larger plan in the middle of a period is not the start of a new period and is refunded only under section 6 or 7.

6. When something goes wrong on our side

If a technical problem on our side keeps Galdrik from working for you, tell us within 30 days of the problem. We look at each case and may give a partial or full refund, or a credit: usually extra AI allowance for your workspace, sometimes a discount on your next invoice. Credits have no cash value, cannot be transferred and are used only on Galdrik. We do not promise a specific level of availability (see our Terms of Service).

7. Double charges and billing mistakes

• If a second subscription is created for the same workspace by mistake (for example by paying twice from two browser tabs), we cancel it and refund its payments automatically.
• If you think you were charged twice in any other way, or charged by mistake, write to [To be completed: E-mail for billing and support]. If the mistake is ours, we refund it in full.

8. How to ask and when the money arrives

• Ask for the refunds in sections 3 and 4 from the Billing page, signed in as the workspace owner. For anything else, such as a problem on our side, a billing mistake or an unusual payment, write to [To be completed: E-mail for billing and support] from the workspace owner's e-mail address with your business name. The time we receive your request counts for the time limits above.
• We refund to the card you paid with. Card refunds usually take 5 to 10 business days to appear on your statement.
• Any sales tax charged with the payment is refunded in the same proportion.
• Account credit that was applied to a payment is not refunded in cash; we refund only what was charged to your card.
• Please contact us before disputing a charge with your bank: we answer every billing question.

9. WhatsApp fees

Meta charges WhatsApp messaging fees directly to your WhatsApp Business account. We do not collect them, so we cannot refund them; ask Meta about those charges.

10. Your rights under the law

Nothing in this policy limits a right to a refund that the law gives you.

11. Contact

• Billing and support: [To be completed: E-mail for billing and support]
• Company: [To be completed: Legal name of the company], [To be completed: Registered address]